2500 years after Sun Tzu, McKinsey Quarterly publishes: "Senior executives and nonexecutive managers are unhappy with the performance of their companies’ frontline managers, according to a McKinsey survey".
The frontline managers (aka as Project Managers, Line Managers, LCPs, etc) are the corner stone in translating the strategy into action. Sun Tzu said that Officers are to blame when orders are clear but not follow, when you know what it needs to get done but it doesn't happen.
The great front line managers are CEOs of their processes, projects and initiatives. The ownership they take on what they do and the acknowledgement that success is a direct consequence of the actions of their teams are the ticks for the turn around: "empowering frontline managers to make decisions, anticipate problems, and coach their direct reports (rather than simply following and giving orders and solving crises) generates higher productivity and other benefits"
- Manage the process: and you will get the job done.
- Lead the people: and you will be able to get many jobs done.
- Connect your team to others: and you will release a chain of success that will spread through your organization and your partners.
Source:
https://www.mckinseyquarterly.com/Organization/Talent/How_companies_manage_the_frontline_today_McKinsey_Survey_results_2537
No comments:
Post a Comment